Terms & Conditions

Our Service Level Promise To You

We are a private clinic offering aesthetic treatments for the face and body. We offer treatments for conditions that can sometimes cause mental anguish or give you insecurities. We will always treat you with respect and understanding. Please remember that nobody is perfect and the bits that you may not like, are the bits we do! We are hands on and there is nothing more appealing to our body specialists than a good handful of wobbly leg fat with signs of cellulite. Our skin specialist suffers with a chronic skin condition herself, which is where our love of making things better comes from. Helping others makes our little eyes light up! We all enjoy our jobs and work hard to achieve the best possible improvements for you.

We are now required to take before and after pictures for insurance purposes. Body pictures will not include the face, they will be stored safely and are never used for advertising purposes, your treatment is private. Facial photos will be taken of the skin concern which will be used to monitor your progress and improvements.

*We offer advanced aesthetic treatments where it is normal to pierce the skin, create a controlled skin trauma and to use medical grade equipment, products and lasers.

*We are not a salon. We are a clinical environment providing various treatments where some of which may cause downtime, may be painful or cause side effects, and as such we have a duty of care to you, our clients.

*We must ensure that the treatment we provide is suitable to achieve the desired results.

*We will inform you of any possible reactions and side effects.

*We will always discuss our treatments with you before proceeding.

*We will advise you when we feel a treatment is not suitable or is not likely to give you the results you would like and to tell you when we feel the treatment has run it’s course and no further improvements are likely.

In some cases, we may come across unexpected issues or reactions, like excessive bleeding, panic attacks, allergic reactions or feelings of faintness and passing out.

This is completely normal and we will do whatever we can to make you feel comfortable until the feeling passes or the issue is resolved. In rare cases of a medical emergency we will call 999 for an ambulance.

Your aftercare is an important part of your treatment and we will email you a copy of our standard practice after each treatment, we may give you additional information relating to your individual case, we may give you aftercare creams as part of your treatment or we may suggest aftercare products for you to purchase which will give you better results with daily continual usage. Please follow all aftercare advice and if you have any concerns contact the clinic.

We also offer a 7 days manned contact line should you have any concerns, we ask that you use this in the first instance so advice can be given, in the case of a medical emergency we ask you to use a walk in medical facility and receive medical treatment ASAP. Should you ever experience difficulties breathing or severe pain after a treatment you must seek medical attention immediately.

We care about the standards of our treatments, sometimes we may also decide that the allotted time of your treatment isn’t enough to complete the full procedure with the appropriate care required in your individual case. In this instance your appointment may run longer.

Due to this we may occasionally run late for our next scheduled appointment. We ask that you have the same patience with us, as we do with you. Your treatment will never be cut short or reduced in any way to enable us to “catch up”. We will always treat you with the time and care required rather than just to within a set time.

Treatments requiring pre-numb, will require you to sit and wait with topical numb anywhere from 25 mins to 60 mins depending on the treatment.

During your sit and numb time, we may have scheduled other clients treatments whilst you are waiting.

Your treatment start time will be your arrival time plus however many minutes for numbing.

If you must leave by a specific time please let one of our team know so we can look to offer you a resolution

Our machines are highly sensitive and have safeguarding in place to protect you, however sometimes we may need to perform on-site re-calibration or send away for service and repair. For your safety we reserve the right to cancel or delay your appointment without prior notice until such updates have been actioned and the equipment is considered to be operating within the manufacturers guidelines.

We reserve the right to refuse treatment on the basis of client expectations and where we feel we cannot meet your expectations we will kindly decline to offer service.

Any bookings cancelled or rescheduled with less than 24 hours notice will incur the cost of £25 for admin and booking costs.

Thank you for your continued support and understanding of our commitment to safe practices and procedures.